Help & FAQ
Frequently Asked Questions – Jessluvhair
Q: How do I pay for an order?
A: To complete your purchase on www.jessluvhair.com, simply follow these steps:
-
Select the order and click on the "Pay Now" button.
-
Choose your preferred payment method on the checkout page and follow the prompts.
Q: What payment methods do you accept?
A: We accept the following secure payment options:
-
PayPal (Recommended for the fastest processing)
-
Credit Cards – Visa, MasterCard, American Express
Q: How can I track my order?
A: Once your item is shipped, you will receive a shipping confirmation email with your tracking number. Use the following links to track your order based on the carrier:
Q: Is there anything I need to know for first-time orders?
A: Yes, for your security, all first-time orders must be shipped to the billing address of the cardholder or to a verified corporate address.
To avoid delays:
-
Ensure the shipping address matches your card statement
-
Enter the cardholder’s name exactly as it appears on the card
-
Double-check your contact details so we can reach out if necessary
Q: I purchased an item, but now it's at a lower price. Can I get a refund?
A: Our prices may fluctuate based on trends, demand, and stock levels. We do not offer refunds for price differences after a purchase.
Q: How long does it take to ship my order?
A: We usually process and dispatch orders within 24 hours of purchase. However, if an item is temporarily out of stock, shipping may be delayed by 2–3 business days.
Q: Does Jessluvhair guarantee delivery time?
A: While we aim to ship promptly, actual delivery times are dependent on the carrier. To ensure timely delivery, we recommend placing your order at least 4 days in advance of when you need it.
Q: Are there any hidden fees?
A: No hidden charges. You’ll only pay for the product and shipping (if applicable). Small differences in the final charged amount may occur due to currency exchange rates, usually less than 0.5% of your order total.
Q: What if my delivery is delayed?
A: We strive to deliver on time, but delays can happen due to holidays, weather conditions, or carrier-related issues. Please note that holidays are not counted as business days when calculating shipping time.