Customer Service
Customer Service – Jessluvhair
Our Service Commitment
At Jessluvhair, we stand by our philosophy: "Exciting Prices, Trusted Quality." We are dedicated to providing top-quality virgin human hair and an exceptional customer experience. Your satisfaction is our priority—from your first visit to after-purchase support.
We listen actively through reviews, messages, and all communication channels, using your feedback to continually improve both our products and services.
When you choose Jessluvhair, you're not just buying hair—you’re joining a beauty community that truly cares.
Pre-Sale Service
Transparent Product Descriptions – We answer all your questions with honesty and patience.
Always Online for You – We're available 24/7 and respond within 24 hours to support your shopping.
Fast Response Time – We check emails and messages regularly and reply within 2 hours.
Real-Time Tracking Support – As soon as your order ships, we provide your tracking number immediately.
After-Sale Service
Dedicated Support – Got an issue? Contact us right away. We’re here to help.
Prompt & Helpful Replies – We aim to resolve your concerns quickly and efficiently.
Flexible Return Policy – We accept returns on unused products if you received the wrong type, color, or length—within 15 days of delivery.
Professional Care – We offer smooth exchanges, refunds, and support—our after-sales service is designed with your peace of mind in mind.
Important Notice
All products purchased from Jessluvhair are delivered via trusted third-party logistics providers. If you're ever dissatisfied with delivery or service, please reach out to us directly—we're always ready to make it right.
While we take full responsibility for products damaged during shipping, we recommend that you inspect your package upon arrival—check the quantity, appearance, accessories, and ensure everything is in perfect condition.
Jessluvhair is committed to your satisfaction and will continue improving to give you the best experience possible.
Need Help?
If you have any questions or concerns, don’t hesitate to contact us through our website.
We’re always here to help! 💕